I have recently bought (6 weeks ago) a 65 plate deep crystal blue cx3.
After a couple of weeks after washing I noticed I bit of rust above the driver's door on the roof. Two weeks after that I started to notice more rust patches and on closer inspection I have rust spiders sporadically across the whole roof!
I went to the dealer to complain (Peugeot dealer) they said it's Mazda's fault and to try the 12 year body work guarantee and see if I have a claim through that.
Has anybody successfully managed to make a claim this way or will there be lots of loopholes they can exploit to avoid sorting out my roof?
Mazda bodywork guarantee.
If you don't have FULL Mazda dealer service history then i very much doubt they would do anything about it. Mazda like to use this little clause to get out of fixing things i have found. But i may be wrong.
2017 CX 3 1.5 Diesel Sport Nav
Not claimed on the Mazda Bodywork Guarantee myself. I think one of the provisos will be that the bodywork has been inspected at a Mazda dealer each year during a service. If the rust is caused by anything other than defects in the material or factory workmanship (e.g. stone chips) then that's not likely to be covered either. Best speak with a Mazda dealer and see what they say.
Julian.
Sept 2015 CX-3 Sport Nav, Dynamic Blue Mica, 1.5 Diesel, AWD, Automatic, (81500 miles @ 04/24)
https://www.jtonline.info
Please add year of registration, model info., and location to your CX-3 Forums profile.
Sept 2015 CX-3 Sport Nav, Dynamic Blue Mica, 1.5 Diesel, AWD, Automatic, (81500 miles @ 04/24)
https://www.jtonline.info
Please add year of registration, model info., and location to your CX-3 Forums profile.
I have just found similar corrosion on the roof of our car - 4year old.
But paint work warranty is only 3 years? And perforation warranty is 12year?
I realise i probably need to call mazda - did you go through dealer or on-line somewhere?
But paint work warranty is only 3 years? And perforation warranty is 12year?
I realise i probably need to call mazda - did you go through dealer or on-line somewhere?
2018 Eternal Blue 2.0 Sport Nav Auto
I ended up just paying for the work myself as dealer wouldn't take responsibility, they said it was Mazda's fault so the best I got from them was a free service and m.o.t.
Couldn't get any claim going with Mazda as I needed the last two services done at a Mazda dealer with the bodywork inspected by a Mazda technician during the service.
Guy I spoke with on the phone on Mazda's end said to me without even seeing the car it was likely very tiny stone chips causing it. I felt like bursting out laughing on the phone as there was no chips on the roof just rust under the paint.
Couldn't get any claim going with Mazda as I needed the last two services done at a Mazda dealer with the bodywork inspected by a Mazda technician during the service.
Guy I spoke with on the phone on Mazda's end said to me without even seeing the car it was likely very tiny stone chips causing it. I felt like bursting out laughing on the phone as there was no chips on the roof just rust under the paint.
Mazda paintwork is both thin and soft and in my opinion “not fit for purpose”. Our 2016 M2 has hundreds of stone chips on the front bumper and 10-20 on each of the bonnet, wings and roof from normal use (never tailgate). I tried to claim on the Mazda paintwork warranty in first 3 years and it was inspected at a Mazda approved body shop and the paint depth measured. Claim denied and resulting appeal denied. 1 or 2 people may have got a result but most have just been kicked in the nuts by Mazda.
2016 Mazda 2 Sport Nav 1.5 Skyactiv Diesel.
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Squirticus_Rex
- Posts: 1
- Joined: Fri Aug 23, 2024 10:04 pm
So last year I bought a 2020 cx3 with 30K miles. It had a few more paint chips than what was shown on Carvana. Over the next 8 months the chips multiplied like a billion. I don't drive on gravel roads. I don't use freeways. I don't go campingnir off reading. Strictly city residential. Still more chips. I took it to Mazda dealership to evaluate. They wanted me to mark where the chips were at so I got a window marker in neon green and placed a dot next to every little chip I found. Took about an hour.
Got a loaner while they took zoomed in photos of every spot. Waited about a month and 3 separate complete retakes of chips before corporate agreed to repaint the entire car since there were multiple chips on every single panel. It helped that I had an email from corporate in March stating if chips are from defective paint, it would be completely covered. Also I was still under the 36K factory warranty.
It was determined a step was skipped pertaining to the paint hardener and curing process, as evidenced by the zoomed in pics. A corrected version of soul red crystal metallic was reapplied. I did see some solvent popping (super tiny car blackheads basically) but very pleased. I paid zero dollars.
It was determined a step was skipped pertaining to the paint hardener and curing process, as evidenced by the zoomed in pics. A corrected version of soul red crystal metallic was reapplied. I did see some solvent popping (super tiny car blackheads basically) but very pleased. I paid zero dollars.
I am surprised that there is not some sort of "class action" against Mazdas very soft and thin paintwork in the states as you guys seem to have much better consumer power. Soul crystal red is apparently the worst paint for blemishes.
2016 Mazda 2 Sport Nav 1.5 Skyactiv Diesel.
